Following an extensive and careful review of the Jetstar Asia (3K) airline, the very difficult decision has been made to progressively reduce the airlines’ schedule before permanently ceasing operations on 31 July 2025.

The decision does not impact any Jetstar Airways (JQ) flights, including JQ international flights between Australia and Southeast Asia, or any Jetstar Japan (GK) flights. Jetstar Asia’s (3K) business has been increasingly challenged in recent years by escalating supplier costs, airport fees and aviation charges as well as growing capacity and competition in the region.

Despite Jetstar Asia’s best efforts to offset these rising costs, they are expected to continue into the foreseeable future, putting unsustainable pressure on Jetstar Asia’s ability to offer low fares.

This is incredibly difficult news for Jetstar Asia team members and customers, and the Jetstar Group is committed to providing support during this time with a range of options in place for all those impacted.

Information for customers with Jetstar Asia (3K) bookings:

Jetstar Asia (3K) flights will continue to operate until 31 July 2025 with a progressively reduced schedule.

For customers with bookings prior to 31 July 2025, there will be some changes to Jetstar Asia’s usual schedule, and Jetstar Asia will reach out directly if there are any changes to your upcoming flight.

If you are not contacted with any schedule changes, your original flight will operate as planned, and there is no action needed. Please proceed to the airport as normal. You can also check your flight status here in the lead up to your departure.

Customers with bookings from 31 July 2025 onwards are eligible for a full refund to your original form of payment. Jetstar Asia will contact you directly to discuss your options. You can also visit Manage Booking to secure your refund now.

Flights remain on sale for Jetstar Asia (3K) flights operating until 31 July 2025.

Additional information for customers

Vouchers: If you have a current Jetstar voucher related to travel with Jetstar Asia (3K) with an available balance, you’ll be contacted in August to arrange converting your remaining voucher balance to a monetary refund.

Club Jetstar memberships: Jetstar Asia will commence processing refunds from August, which will be automatically applied directly to the card you used to purchase the membership.